Hi Everyone,

Please use the below format during the thread creation process to ensure ample information is provided. The more information you are able to provide the community the more likely we will be able to assist you in resolving the trouble you are facing.

Template Name: (ie. 7.ENT.EVAL.64.VIRTIO-SCSI.gz)
Vendor: (ie. Digital Ocean)
Vendor Service Package: (ie. 1GB Droplet)
Physical or Virtual: (Physical Server or Cloud/VPS?)
Motherboard: (Brand & Model, If Applicable)
Processor: (Brand & Model, If Applicable)
RAM: (How much RAM, If Applicable)
Network Interface: (ie. Intel I-350)
Location: (Datacenter Name & Physical Location - Example: Online.net, France, DC2)
Error Information: (Please provide as detailed explanation of the error, including screenshots, exact error messages, etc. - the more information and screenshots you provide the better we will be able to assist.)

Please submit all non-technical support related inquiries via our contact form using the navigation at the top of the page - Thank you!